Setting-up a BUSINESS is one thing but having good and favorable Nigeria Business Etiquette is another factor that needs to be put into consideration while running a business, unprofessional behavior will actually ruin your business.
Etiquette is not about knowing which fork or knife to use. This is simply the veneer of manners and it is quite different from business culture. True etiquette goes well beyond that. It’s a fundamental quality that comes from within and encompasses many aspects: kindness, empathy, courtesy—a consideration for those who are around us.
Now we need to look into what we meant by Business etiquette in Nigeria so as to get a good fundamental knowledge of knowing the usefulness of Nigeria business etiquette on the survival and even on the life span of a business.
What is Nigeria business etiquette?
Etiquette is not about rules & regulations but is about providing basic social comfort and creating a kind of environment where others feel comfortable and secure, this is possible through better communication. Business etiquette is about building relationships with other people.
You also need to know that business etiquette differs from a region to region and also from country to country. That is to say, it is not easy (i.e it is complex) or probably not possible to satisfy the situation of people on both international and other business activities (i.e people in Nigeria) at the same time. A business etiquette rules that works in Nigeria as a country may probably not work in other countries as a result of the different perspective and behavior of human.
Below are some key Nigeria business etiquette rules which bring about real success to business:
- ‘ Thank You ’ Note or Letter
If you are to differentiate yourself from others then you never forget to write a “Thank You” note or letter to your clients. This will leave a good impression and also reflect positively on the image of your company. However, a handwritten thank you note is always a nice touch.
- Don’t interrupt
We’ve become a nation of “over-talkers,” so eager to tell our own opinions or press our taught that we often interrupt others. It can be tongue-bitingly difficult to force ourselves not to interject, especially when the discussion is heated. It is rude and shows disrespect for the opinions of others. Remember you have to be assertive and not aggressive.
- Double check before you send
While we’re on the subject of communication, you must always check your e-mails for spellings and grammatical errors since the advent of spell-check; there is no more excuse for typos. Also, do a quick read to make sure that the meaning and tone are what you wish to convey. And plus, you have no reasons for adding smileys, please.
- Acknowledge others
Learn to appreciate and acknowledge the efforts of others. If you’re in the middle of something important, it’s fine to ask them to wait a moment while you finish. If you pass someone on the street, but don’t have time to talk, at least wave a hand in form of greetings. Busyness is not an excuse to ignore people.
- No phones during meetings
When you’re in a meeting you have to focus on the meeting discussion. Don’t take calls, text or check e-mail. It is disrespectful to the client or people on attendance. It also makes meetings last longer because the participants will keep losing focus.
- Be punctual (keep to time)
There is a popular saying “punctuality is the soul of a business”. Being punctual shows others that you value their time. Being late doesn’t mean that you’re busier than other people; it just shows the level of your irresponsibility.
- Introduce and greet others
Always introduce people to others whenever the opportunity arises, unless you know that they’re already familiar. It makes people feel valued, irrespective of their status or position. A handshake is still professional and standard.