Jumia Contact Details: Email Address
Jumia Nigeria is no doubt the leading online shop in Nigeria; it is an e-commerce platform that gives the opportunity to buy and sell, thereby providing door to door service via Jumia courier or picking up at a nearby station
Having difficulty with receiving your order from Jumia? Worry less, below is the Jumia Head office address which you can go and lodge your complaint.
You can pick up any of your packages from any of Jumia pick-up stations nationwide, provided you select a location you want to pick while placing your order.
Jumia Head office Address
11 Commercial Avenue,
Sabo Yaba (next to Ozone Cinema).
Lagos.
Email: customer.support.mall.ng@jumia.com
Please call us to speak to one of our customer service agents.
01 888 1100 / 0700 600 0000
Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.
Need help placing an order?
Call Customer Order Line – 01 277 2367
Operating Hours: Mon-Fri, 8am-8pm;
Saturday, 9am-5pm; Public Holidays, 9am-5pm.
What is Jumia Email address
Answer: service@jumia.com.ng or customer.support.mall.ng@jumia.com
Help us get a drop off center in portharcourt and other state for more business please
Please the phone I bought few weeks ago is giving me headache and I don’t know how to remedy this
Non of these contact numbers and email address is functional
Email: customer.support.mall.ng@jumia.com
Please I haven’t received my order yet ? and it’s sad knowing this is my first time shopping with jumia.
I don’t wanna regret it…
Received a message jumia saying my order wasn’t going to be delivered on Wednesday.. and I would be called back for the delivery…
Till now I haven’t heard anything…
Please action ,the owner of the order is on my neck.. please
Even me ohhhhhh
Dear admi I ordered for an iPhone with reference number 317611445 and the item was paid for since last month but is yet to be delivered as promised earlier.
Please joy I have by a phone from jumia and phone is not delivered yet please I need my phone Infinix Note 10 pro
Same here I ordered iPhone with this email address @chizzyflorabel@gmail.com….but I haven’t heard anything from this company
Kindly message customer.support.mall.ng@jumia.com
Please i order for an iterms blue tooth and kid iPad on the fourth of this month and I was told it will be bluthoot will be deliver on the 7th while kid iPad will be deliver on the 9 to 11 OF this month but unfortunately both items has not been deliver what they wrote there is ‘ your order is delayed ‘please I need those things immediately
Pls I won a #50000 voucher on the 24th of June and I have seen or heard anything from you. I need to get my voucher. Do something pls. Ayegbe Emmanuel olakunle from ibadan.
Good morning . Please I want to return an item ordered from Jumia Ghana which does not meet the specifications of the product. This is the second time I have ordered the item from Jumia but I keep receiving different thing. I want BACK CAMERA FOR GALAXY A71………. NOT A71 5G. You always send me the A71 5G
The order number is 31537****
I am Frederick Donkor. 024579***. I hope to hear from you about the return process. Please find attached what I ordered for and what you sent
I place an order for a Top Mount Fast Inverter Freezer / Refrigerator on the 14-12-2021 with expected delivery date 20th or 21st Dec 2021 but the order was delivered to me on 27-12-2021 a week after the due delivery date.
The Top Mount Fast Inverter Freezer / Refrigerator delivered to me is different from Jumia advertised.
– The temperature regulator/control module is different from the one advertised
– The bottom door inner panels arrangements is different from the one advertised
– The ice block maker compactment isn’t available in the one delivered as compared to the one advertised.
I need a refund of money. This is a scam and fraud from your team
Please I’m asked to pay online with my card and it’s asking me to put in my card number , my cvv and the card expiring date
Pls help me and send me My phone Infinix Note 10 pro which I have buy from you people and you yet to bring please don’t let me regret of buying a phone from you people please and please I but the phone since February 5/2022
Please I haven’t received my order yet ? and it’s sad knowing this is my first time shopping with jumia.
I don’t wanna regret it…
Received a message jumia saying my order wasn’t going to be delivered on Wednesday.. and I would be called back for the delivery…
Till now I haven’t heard anything…
Please action ,the owner of the order is on my neck.. please
Good day…
it’s already 2 weeks, i haven’t seen my goods, I’m worried
hope i wouldn’t regret shopping with you for the first time ???
The jumia office at Owode ibese area of Lagos treats their costumers harshly and offensively, especially their delivery/pick-up agents. Please I and other concerned costumers will be glad if the jumia staffs there can be well trained, because it’s not fair and their mishap is reoccurring. If I can mention a name, I’ll indicate Monday Akponobong. Thanks.
I don’t understand, I won an oppo phone through the Jumia spin and win, till now they have not even contacted me, you people should try to real for once.
Please my order has not been delivered and I don’t even how to go about tracingit
Kindly mail service@jumia.com.ng or visit https://www.jumia.com.ng/sp-contact/?source=NG_W26_BST_JA2020_CalltoOrder
Hello,
I ordered for a red body con dress which was delivered on the 26th October,2020. I can’t even wear the dress because its bigger than the inscribed size.
Would like to make return the dress immediately.
Pls l have been calling ur no over 4 time no and my credit is being wasted pls pick our call when we call u
Kindly mail service@jumia.com.ng or visit https://www.jumia.com.ng/sp-contact/?source=NG_W26_BST_JA2020_CalltoOrder
Please I won infinix hot 7 pro and haven’t received my package for almost a week now… Please do something about it..
No phone Number for uyo pickup centre
Last last, jumia na scam
Gud pm I place an order for 1unit of double door top mount fridge 70L with Jumia Order- 1814#### and I pay the sum of NGN 80,580.00 with transfer from my phone from my Ecobank Account to Quickteller Business Payment, Wema Bank Account number 80745#### but I was told that my payment could not be concluded, which I don’t know why? If my order could not be confirmed how do I my payment refund
customer.support.mall.ng@jumia.com
I bought a nokia phone 5.1 plus for 39,640, made payment via POS , received my phone. Later I got a debit alert and credit twice. I contacted d agents to check if they reversed the transaction and also contacted my bank some of days later. My bank told me that the transaction was reversed. I called your customers service line to notify them of this transaction, up till now nothing has been done. I don’t know how to refud the money. Please do come and get your money found phone bought.
I returned item that ordered on 14th August 2020, I return it on 18August and my hasn’t been refund back to me
I place order from jumia and I didn’t see any call from jumia to know maybe they will bring my order tomorrow I need to know what is going on before I change my mind please help me work on it
I place order from jumia and I didn’t see any call from jumia to know maybe they will bring my order tomorrow I need to know what is going on before I change my mind please help me work on it 333776415
Hello am here to complain about my refund money, have not be receive since three days ago that ve be told am going to receive in three days, but not order number 397691837.
I order since last week and my order has not been delivered
I was even sent an SMS and gmail confirmation from the delivery man
The delivery man called me that my order will be deliver soon…..but the delivery man is delaying my order
Please kindly do something about it
Thanks
I pay for iPhone 6+ 61,490 and the debited me twice ,pls what help can you rather me
I Requested For A Refund Since 16 October, I Got An Email From Jumia That My Refund Has Been Transfered Back To Me, But Up Till Now I Have Not Gotten Any Alert Even After Getting My Bank Statement. You Guys Should Pls Do Something About This Quickly Because Am Losing It.
My Product Reference Number Is: 312931645
Please one the industrial blender (silver crest) I pushed I need action. please I need help to repair it . I have been calling different jumia numbers. 07037003732.
I bought some clothes which are fake so I tried returning it to the address giving to me but couldn’t find the location, some of ur offices which which went they all said it not their address I choose but one of the office station decided to help out in the return yesterday and I was giving a call in which I missed, so pls how can I get help. Thanks
Did they later refund you, cause am having the same issue alls
Have been a regular buyer on jumia but now, am so disappointed in jumia.. what I placed wasn’t what was delivered.. This is just not fair na the item delivered doesn’t even go with what was placed.
There are things that can not be substituted no matter what
If you people don’t want to solve this problem immediately, I promise to take up this case and cause havoc on any jumia office.
I will not contact you again on this issue until you have resolved it.
Once again, the reference code for the product is: 312931645
My bank account statement is available on request
I am tired of the stress you people are putting on me , I have not gotten my refund since 16th October after making several complains and visiting my bank more than thrive because of this issue, and everything still comes back the same that you have not paid back my money to my account.
If you people don’t want to solve this problem immediately, I promise to take up tgis case and cause havoc on any jymia office.
I will not contact you again on this issue until you have resolved it.
Once again, the reference code for the product is: 312931645
My bank account statement is available on request
I am tired of the stress you people are putting on me , I have not gotten my refund since 16th October after making several complains and visiting my bank more than thrice because of this issue, and everything still comes back the same that you have not paid back my money to my account.
If you people don’t want to solve this problem immediately, I promise to take up this case and cause havoc on any jumia office.
I will not contact you again on this issue until you have resolved it.
Once again, the reference code for the product is: 312931645
My bank account statement is attached
Pls I want a change of the last goods brought, the shoe is vry big and the night gown is too small. The reference code for d product is: 343143345
Email: service@jumia.com.ng
Please call us to speak to one of Jumia customer service agents.
01 888 1100 / 0700 600 0000
We ordered for shipping phone and they cancelled it and sent an email saying they have refund my money. And have not seen any alert.pls what should I do please
am yet to receive my refund pls reverse my money back u credited d jumia pay wallet n debited it immediately.nawa o
Judging from all these complaints i think it would be best for me to avoid any contact with you guys basically not to make any orders from you and I’m very disappointed to see that this is what’s going on irl.
My package was supposed to be delivered yesterday. I called your delivery guy althrough he said he was close to my area. Only for him to tell me at 5pm that he’ll deliver my package today & up until now he’s yet to call to deliver it. I’m so disappointed
I ordered phone from you jumia and it was twice that I ordered it so due to the mistake so the jumia agent in abeokuta and Lagos have done transfer to the one in Lagos and I did transfer to jumia so the one abeokuta came yesterday to deliver so he said I haven’t paid and have paid my order number is 349192695
Please I try paying for an order which was not going but my #24,000 was removed from my account 391029##
Please i made an order with 5he number 356628775and it was delivered today but it is not my size
Ordered an item with a wrong address, I canceled the order and want to place a new order to the right address. I am yet to receive refund
Kindly Assist
Thanks
Reference Number: 337253955
i want to pick up a quantum analyzer machine,i need to test it first before picking it.Moreso, i want to see the size face to face. What would i do
Four weeks now i have place an order which says successful yet the product was not deliver nor my money return. Please kindly return my money or bring the package. The customer is realling yearning at me. Order Number: 3873893##
Good evening sir my name Hassan no 23 #####. I made a return to jumia with the order no 3872191## which an e mail was send to me that the money has be refound till now I did not see anything to my wallet
I am already regretting my long time patronage with Jumia. I ordered a fridge which was delivered and it didnt work. i called for a return and it was picked up. i got a mail after about a week or more that my return was declined and both good and money will be kept by Jumia. This is so annoying because i never knew that was jumia policy. Okay i have not been around to even attempt visiting jumia office, i went online last week to discover that the fridge was tagged delivered and i’m like where is it delivered to. All jumia customer lines are no longer working except the one you can use to place orders and those people will not assist. No email is working except you fill the online form and i have filled it 3 times now without any response.No one is talking to me. This act of Jumia will not take this comapny far o because customers are the bedrock of any company.
Please how can i get help on this issue.
My number is 080371406@@ in case i can get a call.
I am already regretting my long time patronage with Jumia. I ordered a fridge which was delivered and it didnt work. i called for a return and it was picked up. i got a mail after about a week or more that my return was declined and both good and money will be kept by Jumia. This is so annoying because i never knew that was jumia policy. Okay i have not been around to even attempt visiting jumia office, i went online last week to discover that the fridge was tagged delivered and i’m like where is it delivered to. All jumia customer lines are no longer working except the one you can use to place orders and those people will not assist. No email is working except you fill the online form and i have filled it 3 times now without any response.No one is talking to me. This act of Jumia will not take this comapny far o because customers are the bedrock of any company.
Please how can i get help on this issue.
My number is 080371406@@ in case i can get a call.
My order number is 378334@@@, 80L Skyrun Single door fridge
Good day dear admin. Please its urgent since last week Wednesday I apply to return some items and up still now no response and my company is seriously on me! Help me out is urgent
. thanks! Reason are the generator is not the specific kva we needed and the smart watch battery is bad
. thanks Gods bless
I want buy phone online, but i don’t know how to create a account with you people
Jumia online shopping
How market?
Yesterday Friday 26/08/2022 we bought phone infinix smart 5
But we don’t which kind of scam you start doing to your costumers
We paid All the money through mobile transaction .
Letter you promised to bring the phone by 2:00pm
And broked the promise,
Even today we called your office number and they have been telling me non sense
Why? Why?why?
Please wat is going on. I ordered for a sandal n it has been paid fore. I even received mail telling me to rate d order that I v not seen. Whi does that biki nu. Please ensure to reply fast cos am smelling a fowl play here. I v paid oo.
I place an order for two and only one have been delivered pls I want to know why or what happened
Please I want to know where exactly my item has being shipped to
I’m in Dansoman
My order has not delivered (delivery of package DS-IGF-392239691-#####)It my first time don’t make me regret this.I have received anSMS from you guys twice.Today the delivery agent number is been off since morning.
I have placed orders since four days now only for the dispatcher to call m saying there vehicle broke down. And this orders I placed are for the kids
Now they r lacking so much bcos they failed to delivered the order
I tired calling the dispatcher who told m to cancel my orders n re order
(Delivery agent (tel. 0809066#####) will call you soon for delivery of package JE-B#######
Meanwhile all the items I ordered for v been paid for online n my money v been deducted .
Pls I overpay into jumia ecotek acct with account numbe 0698143020 access bank.the sum of 60000 instead of 6000. I called the customer care the told me the will get back to me but since then.this incident happened on Thursday 15th July. By 5.24.38 pm.in my point of sale shop uyo.
Good day. I want to put in like 4 to 5 dispatch bikes with you guys. How can I get someone to talk to in Abuja to discuss how to go along with it
Please am so sad that up till now what I order since November 2020 I have not received the goods please that not a good way to treat new comers
It don’t want to place order
Please the phone I bought few weeks ago is giving me headache and I don’t know how to remedy this
You deduct my money without telling please refund me the money 4316
Yesterday being 2nd September 2021, the delivery guy called me around 8pm to delivery my package and I declined I told him it was too late for delivery and then today being 3rd September I got this message
I’m DESTINY AKPAN from Jumia Nigeria, unable to reach you on call. Please call me to enable delivery of your package today, else it will be rescheduled ,please bear in mind that I received no call whatsoever from any one I only got this message and why is he sending this around 8pm again
Jumia please work on your delivery guys they can do better, I still need my package
My name is Jude Jibunor.
I am interested in working at your Audit/Compliance unit.
Kindly direct me on how to forward my CV.
i pay for a tecno pop2f 3days back but seen don i have not hear anything from you people what is wrong
i order for a tecno pop2f 3days back but seen don i have not hear anything from you people what is wrong and this is my number please i will but excepting to hear from you people please
I ordered for Germany commercial blender silver crest, used it just twice its stopped working, meanwhile l purposely asked if it’s a good product while the lady that pick up said Yes with guaranty, How comes it’s stopped working?
I actually bought Jameson on Black Friday sales and it’s a fake. I’m highly disappointed. I thought you have people who inspect your product.
I placed an order and paid for a fridge with expected delivery date 20th or 21st Dec 2021 but up till now I haven’t received any call nor delivery made. This is one week Past the delivery date.. Two delivery agent number has been sent to me, the first on 20/12/2021 ” Delivery agent ) will call you soon for delivery of package……” on calling the agent number sent, a lady pickedup and said she isn’t a delivery agent for Jumia, the second delivery agent sent to me on the 24/12/2021 “Delivery agent () will call you soon for delivery of package DS-MFE-…….” have been calling but no response from this number…. Am totally disappointed with how Jumia team is treating a customer who has paid for an order.
I bought two Android iOS wrist band but just one was delivered all my attempt to reach d customer care and help line was void ,,,please jumia I need either my item or my money please that money is too big to just go like that
Good day,i place order on 19th of December,they wrote there 22nd to 24th i will call me to come and pick my order up till no call and i went to pick up station yesterday i dont meet any body there ,infact i was even regret now,pls i need my order my kids want to use it for new year.
Please i bought a new Samsung galaxy a12 with jumia but unfortunately under a week the phone get off so what can i do about it
Hai, more than 17 days still I didn’t get my order, what’s going on,how can contact with service people, when I am going to get my order?
I ordered for earphone is not delivered yet since 28 December this is unfair haba
Good day Jumia, I placed an Order since 26th Dec, 2021, it was expected to be delivered between 3rd Jan and 5th Jan 2022 but till now it has not been dispatched, Kindly help to look into it and revert with a swift positive response.
Hi I’m yusuf Bello i placed an order that i expected to receive on 3 to 4 January 2022 but up to now i did not receive anything i dont know whether the order has cancelled or not but i need my goods pls.
Please I made an order on jumia I haven’t received any thing but in my gmail the order has been delivered please help me
Please I made an order on jumia I haven’t received any thing but in my gmail the order has been delivered please help me
I cannot track an item i ordered.it keeps telling me package not found
I would like to get sample data from jumia database, how can I communicate to them for such request? thank you
Good morning I place an order for screen magnifier and i dont know how to proceeded because the system didnt display the procedure for me please if dont mind call me on this number 070####### .
Jumia..i dont understand there package again..have things on my cart..but am finding it difficult to make payment..this is two weeks now..bave been calling their customer care..but no direct answer was given 2 me..imagine I called the customer care not too quite long..inorder 2 help me 4 d payment..I told d agent dat I wanted 2 make a transfer via my stuffs..and a bank name appeared..I now called 2 confirm if d bank is eligible 4 d payment..d agent said yes..I now asked d agent another question..d agent directed me 2 another agent..(Abusing my call cards)hmmmm..d 2nd agent asked me how he can help me ..I first asked d agent if d bank dat appeared 4 me 2 do d transfer If its eligible?..d agent said no it is not..I asked him another question..he just redirected me 2 another agent ..just imagine d nonsense..just 2 order something..I have 2 speak with 5 different agents..dat means making payment is not secured too..d call cards am using 2 call..did I pick it 4rm d gutter..d nonsense is too much
customer.support.mall.ng@jumia.com
Gud pm I place an order for 1unit of double door top mount fridge 70L with Jumia Order- 181#### and I pay the sum of NGN 80,580.00 with transfer from my phone from my Ecobank Account to Quickteller Business Payment, Wema Bank Account number 807455#### but I was told that my payment could not be concluded, which I don’t know why? If my order could not be confirmed how do I my payment refund
customer.support.mall.ng@jumia.com
Jumia na confirm scammers…you guys won’t process someone’s order and you won’t refund someone’s money…which thief pass jumia?? You people should refund my money ooooo..
Kindly be patient with them, it will be resolved.
I make an order which I’ve paid for on Jumia.i received messages indicating my good has arrived at the pick up station but to my surprise I got to the pick up station and was told its not available yet. I won’t mind going to any length,since on the 16th of April,jumia agent this is bad u are not trust worthy.i even try chatting on ur live chat website and the lady said she will get back to me and since then I was not allowed access to the website. I’m highly disappointed in jumia agents, u people now scam ur customers cos I dnt understand why I will pay for a product and I will not get it, after receiving several messages that it has arrived at the pickup station. But on getting to the pick up station I was told it has not arrived yet since on 16th of April.this is not good enough and all means to reach u on phone was null. I am yet to receive what I payed for as I speak. The order no is 133592###.I will not mind to sue u people for scam.
customer.support.mall.ng@jumia.com
Please joy I have by a phone from jumia and phone is not delivered yet please I need my phone
I need my phone
Pls help me and send me My phone Infinix Note 10 pro which I have buy from you people and you yet to bring please don’t let me regret of buying a phone from you people please and please I but the phone since February 5/2022
Dear jumia,
I received my stock of 103A Black Original Neverstop Laser Toner Reload Kit – W1103A @ 2 units but was surprised to see it is a smaller version of the usual refill.
I have not used this before but online feedback is as below (in blue text):
The small version of HP 103AD/103AD Laser Toner Refill have lots of defects,
1. The level wherein you will hold to push down the ink is fragile easily to break
2. When you turn the cartridge 180′ degrees on the hole of your printer it will be stuck and you having a hard time turning it back to 180 degrees
3. Sometimes, actually all the time! our HP Neverstop laser 1000w is having a hard time reading your Small version of HP 103AD Laser Toner Refill Black – W1103AD / W103A
After I insert the cartridge, and try to turn it 180 degrees, it is stuck, it does not turn 180 Degrees… i put some pressure but it just does not turn… im scared ill break something… so returning it… it says 103A on the cartridge and on the printer… but for some reason i was unable to turn it 180 degrees.
It would have been much appreciated If I was pre-informed to expect a different form factor of the product.
I purchased the items as spares.
I have not opened any of it yet.
I am hoping my worst fears will not come to pass when I need to refill.
What do you advise?
Do I return it?
Please help.
Thank you.
customer.support.mall.ng@jumia.com
Good Afternoon,
I am Ibifubara and I have been a Jumia Customer for a long while now but at this moment i have to express my displeasure in the way Jumia has been treating me recently.
I placed an order on the 15th May 2022 and the order was confirmed waiting for delivery only for me to receive an email days later that my refund is processing for an item i already paid for and confirmed.
Why and how will Jumia do such a thing without calling me as usual if anything changed along the line. The item is still available online uptil now but the cost has gone more than double the price i paid for the first order.
Jumia should send me my order because I did not initiate any refund request. You cannot change the transaction agreement after commitment has been made.
Thanks as i await your response.
Regards,
Ibifubara
I request for boxes, but I choose size Medium size before I want to change to XL size
Booking
Please I want to return my package I don’t like what I see it’s not what I expect I’ll be trying to return it in the app I don’t like what I got
I want make delivery of nokia5 screen pls Babcock university pick up shop pls God bless you and discount 50℅
I have placed orders since four days now only for the dispatcher to call m saying there vehicle broke down. And this orders I placed are for the kids
Now they r lacking so much bcos they failed to delivered the order
I tired calling the dispatcher who told m to cancel my orders n re order
(Delivery agent (tel. 080906####) will call you soon for delivery of package JE-#######
Meanwhile all the items I ordered for v been paid for online n my money v been deducted .pls I need my items delivered today
I have pay my money since yesterday but they are cancelling my order
And they are not shipping it
I have been waiting for the delivery Guy and he haven’t come to my house.
He call me by 9:00am that he is coming and now 12:50pm I called him he said he his at Mile 12 and my house is at Ikorodu
Order No. JE-#######. I wish to bring it to your notice that my order has never been delivered and no one has ever called my line for the delivery. On seeing the text message from Jumia, on phone to contact – koleowo- 070115##### since the day I have been calling the never is always switched off. this you can confirm. I believe the guy to deliver the order must have been lying and giving false information to Jumia even before now, believing that your customers are difficult to get in touch with.
Email: customer.support.mall.ng@jumia.com
I don’t understand why the delay in the delivery of my goods, I have like 3-4 undelivered items now. The person that was supposed to deliver package/s JG-######, I called him when he did not call for hours after getting message from Jumia this morning and it was already past 2pm I close work by 4pm, when I called him he said he was already in the vicinity and he would call me back within few minutes but he did not. I called him again some minutes to 4pm his line was busy, and I intentionally stayed behind till past 5pm because of the item. Only for me to get a message from him something around 8:30pm that he has been trying my number. My number was very okay and he is not the first person to deliver goods to me if I miss any of theirs calls I call back immediately and I get my goods on time. This is the second time I’m experiencing this issue with the same person and what annoys me is not the money at all but the fact that I have to buy the product again for something that is a fault on your part.
I hope you do something about it, I won’t order for the item again, if you give me the one I’ve paid for fine, if you do not and you still don’t refund the money it’s all good but I am really annoyed about this and not happy at all. What if it is something that costs a fortune so you would tell me to buy it again. Uhmmm okay oo.
Anyways thanks for your service
Adebola Olaniyan
customer.support.mall.ng@jumia.com
I want to make a complain about the delivery guy that was meant to deliver my order. The guy called yesterday and I told him am at home he said he has passed that area that he will try deliver it today. And few mins ago he called again and I said am at home and he asked for my area and he said he is not coming to that side . I know he will note it that he couldn’t deliver it which is a big lie. This is the reason I Dnt like making my orders from jumia and I prefer konga. Your delivery guys are not responsible am sorry but I just have to say this. I called customer service to report but no one was willing to help.
Delivery agent (tel. 081498####) will call you soon for delivery of package JE-C######
customer.support.mall.ng@jumia.com
I bought some items which i was called by your customer care attendant that the payment was unsuccessful..which i was asked to go pay on deliver.i was surprised seeing a debit alert from my bank that i paid for the same item..which result to double payment for a particular order..pls how can i get a money back??
Paid for uc in jumia pay app but I didn’t receive any redeem code…
Refund please
I want to buy vacuum
Please I’m asked to pay online with my card and it’s asking me to put in my card number , my cvv and the card expiring date
I have going to shop again in jumia
I’m not happy with you guys at all,I was given wrong food yesterday when I call the delivery guy he refuse to pick my calls,that was not good example at all
report to customer.support.mall.ng@jumia.com
Hellow im ibrahim shaaibu from zaria kaduna,,, i have order an infinix note11 pro since last week but the delivery man didnt get me the goods… So pls kindly do something or else i will never do it from you,,, and i will not allow any body to order from you
Morning, I honestly have to show my great displeasure to the attitude of some of your staff, particularly one Mr Afolabi (08067*****) covering Ile Ife, Osun State.
This is the second time I ordered for a rechargeable clipper. I made payment of (N11,420) already and I received a message when the order was shipped showing the agent’s number to contact (Afolabi 080671695##). I called him and he kept giving excuses here and there. At a point, he outrightly said he is not coming to Ife and that means he will conceal the order again.
Just few hours later, I saw it on my jumia page that….He has concealed the order because he called my number and he wasn’t going. This is a blatant lie….as this is the second time he will be doing same consecutively. Ofwhich, I am to go pick my package up at your designated pickup location @Parakin, Ile Ife, Osun State.
I think this act of his is not in anyway helping Jumia at all.
Here is my package details;
My package (DS…)
Please help do the needful on time now or I stop dealing with your company again.