Jumia Contact Details: Email Address..

Jumia Contact Details: Email Address

Jumia Nigeria is no doubt the leading online shop in Nigeria; it is an e-commerce platform that gives the opportunity to buy and sell, thereby providing door to door service via Jumia courier or picking up at a nearby station

Having difficulty with receiving your order from Jumia? Worry less, below is the Jumia Head office address which you can go and lodge your complaint.

You can pick up any of your packages from any of Jumia pick-up stations nationwide, provided you select a location you want to pick while placing your order.

Jumia Head office Address

11 Commercial Avenue,

Sabo Yaba (next to Ozone Cinema).

Lagos.

Customer Care

Email: service@jumia.com.ng

Please call us to speak to one of our customer service agents.

01 888 1100 / 0700 600 0000

Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

Need help placing an order?

Call Customer Order Line – 01 277 2367

Operating Hours: Mon-Fri, 8am-8pm;

Saturday, 9am-5pm; Public Holidays, 9am-5pm.

What is Jumia Email address

Answer: service@jumia.com.ng

93 Comments

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  1. Help us get a drop off center in portharcourt and other state for more business please

    1. Please the phone I bought few weeks ago is giving me headache and I don’t know how to remedy this

  2. Please I haven’t received my order yet 😣 and it’s sad knowing this is my first time shopping with jumia.
    I don’t wanna regret it…
    Received a message jumia saying my order wasn’t going to be delivered on Wednesday.. and I would be called back for the delivery…
    Till now I haven’t heard anything…
    Please action ,the owner of the order is on my neck.. please

    1. Even me ohhhhhh

    2. Dear admi I ordered for an iPhone with reference number 317611445 and the item was paid for since last month but is yet to be delivered as promised earlier.

      1. Please joy I have by a phone from jumia and phone is not delivered yet please I need my phone Infinix Note 10 pro

    3. Please i order for an iterms blue tooth and kid iPad on the fourth of this month and I was told it will be bluthoot will be deliver on the 7th while kid iPad will be deliver on the 9 to 11 OF this month but unfortunately both items has not been deliver what they wrote there is ‘ your order is delayed ‘please I need those things immediately

      1. Ayegbe Emmanuel olakunle

        Pls I won a #50000 voucher on the 24th of June and I have seen or heard anything from you. I need to get my voucher. Do something pls. Ayegbe Emmanuel olakunle from ibadan.

        1. Good morning . Please I want to return an item ordered from Jumia Ghana which does not meet the specifications of the product. This is the second time I have ordered the item from Jumia but I keep receiving different thing. I want BACK CAMERA FOR GALAXY A71………. NOT A71 5G. You always send me the A71 5G

          The order number is 31537****

          I am Frederick Donkor. 024579***. I hope to hear from you about the return process. Please find attached what I ordered for and what you sent

        2. I place an order for a Top Mount Fast Inverter Freezer / Refrigerator on the 14-12-2021 with expected delivery date 20th or 21st Dec 2021 but the order was delivered to me on 27-12-2021 a week after the due delivery date.
          The Top Mount Fast Inverter Freezer / Refrigerator delivered to me is different from Jumia advertised.
          – The temperature regulator/control module is different from the one advertised
          – The bottom door inner panels arrangements is different from the one advertised
          – The ice block maker compactment isn’t available in the one delivered as compared to the one advertised.
          I need a refund of money. This is a scam and fraud from your team

      2. Pls help me and send me My phone Infinix Note 10 pro which I have buy from you people and you yet to bring please don’t let me regret of buying a phone from you people please and please I but the phone since February 5/2022

  3. Please I haven’t received my order yet 😣 and it’s sad knowing this is my first time shopping with jumia.
    I don’t wanna regret it…
    Received a message jumia saying my order wasn’t going to be delivered on Wednesday.. and I would be called back for the delivery…
    Till now I haven’t heard anything…
    Please action ,the owner of the order is on my neck.. please

  4. Good day…
    it’s already 2 weeks, i haven’t seen my goods, I’m worried
    hope i wouldn’t regret shopping with you for the first time 😭😭😭

  5. The jumia office at Owode ibese area of Lagos treats their costumers harshly and offensively, especially their delivery/pick-up agents. Please I and other concerned costumers will be glad if the jumia staffs there can be well trained, because it’s not fair and their mishap is reoccurring. If I can mention a name, I’ll indicate Monday Akponobong. Thanks.

  6. I don’t understand, I won an oppo phone through the Jumia spin and win, till now they have not even contacted me, you people should try to real for once.

  7. Please my order has not been delivered and I don’t even how to go about tracingit

      1. Hello,
        I ordered for a red body con dress which was delivered on the 26th October,2020. I can’t even wear the dress because its bigger than the inscribed size.

        Would like to make return the dress immediately.

  8. Pls l have been calling ur no over 4 time no and my credit is being wasted pls pick our call when we call u

  9. Anthonia Onovwakpoyeya

    Please I won infinix hot 7 pro and haven’t received my package for almost a week now… Please do something about it..

    1. No phone Number for uyo pickup centre

      1. Last last, jumia na scam

  10. I bought a nokia phone 5.1 plus for 39,640, made payment via POS , received my phone. Later I got a debit alert and credit twice. I contacted d agents to check if they reversed the transaction and also contacted my bank some of days later. My bank told me that the transaction was reversed. I called your customers service line to notify them of this transaction, up till now nothing has been done. I don’t know how to refud the money. Please do come and get your money found phone bought.

    1. I returned item that ordered on 14th August 2020, I return it on 18August and my hasn’t been refund back to me

    2. I place order from jumia and I didn’t see any call from jumia to know maybe they will bring my order tomorrow I need to know what is going on before I change my mind please help me work on it

      1. I place order from jumia and I didn’t see any call from jumia to know maybe they will bring my order tomorrow I need to know what is going on before I change my mind please help me work on it 333776415

  11. Folashade baseeroh dosunmu

    Hello am here to complain about my refund money, have not be receive since three days ago that ve be told am going to receive in three days, but not order number 397691837.

  12. I order since last week and my order has not been delivered
    I was even sent an SMS and gmail confirmation from the delivery man
    The delivery man called me that my order will be deliver soon…..but the delivery man is delaying my order
    Please kindly do something about it
    Thanks

  13. I pay for iPhone 6+ 61,490 and the debited me twice ,pls what help can you rather me

  14. I Requested For A Refund Since 16 October, I Got An Email From Jumia That My Refund Has Been Transfered Back To Me, But Up Till Now I Have Not Gotten Any Alert Even After Getting My Bank Statement. You Guys Should Pls Do Something About This Quickly Because Am Losing It.
    My Product Reference Number Is: 312931645

    1. Enabulele Imade Success

      Please one the industrial blender (silver crest) I pushed I need action. please I need help to repair it . I have been calling different jumia numbers. 07037003732.

      1. I bought some clothes which are fake so I tried returning it to the address giving to me but couldn’t find the location, some of ur offices which which went they all said it not their address I choose but one of the office station decided to help out in the return yesterday and I was giving a call in which I missed, so pls how can I get help. Thanks

    2. Did they later refund you, cause am having the same issue alls

  15. Have been a regular buyer on jumia but now, am so disappointed in jumia.. what I placed wasn’t what was delivered.. This is just not fair na the item delivered doesn’t even go with what was placed.

    There are things that can not be substituted no matter what

  16. If you people don’t want to solve this problem immediately, I promise to take up this case and cause havoc on any jumia office.

    I will not contact you again on this issue until you have resolved it.

    Once again, the reference code for the product is: 312931645

    My bank account statement is available on request

  17. I am tired of the stress you people are putting on me , I have not gotten my refund since 16th October after making several complains and visiting my bank more than thrive because of this issue, and everything still comes back the same that you have not paid back my money to my account.

    If you people don’t want to solve this problem immediately, I promise to take up tgis case and cause havoc on any jymia office.

    I will not contact you again on this issue until you have resolved it.

    Once again, the reference code for the product is: 312931645

    My bank account statement is available on request

  18. I am tired of the stress you people are putting on me , I have not gotten my refund since 16th October after making several complains and visiting my bank more than thrice because of this issue, and everything still comes back the same that you have not paid back my money to my account.

    If you people don’t want to solve this problem immediately, I promise to take up this case and cause havoc on any jumia office.

    I will not contact you again on this issue until you have resolved it.

    Once again, the reference code for the product is: 312931645

    My bank account statement is attached

    1. Pls I want a change of the last goods brought, the shoe is vry big and the night gown is too small. The reference code for d product is: 343143345

      1. Email: service@jumia.com.ng

        Please call us to speak to one of Jumia customer service agents.

        01 888 1100 / 0700 600 0000

  19. We ordered for shipping phone and they cancelled it and sent an email saying they have refund my money. And have not seen any alert.pls what should I do please

  20. am yet to receive my refund pls reverse my money back u credited d jumia pay wallet n debited it immediately.nawa o

  21. My package was supposed to be delivered yesterday. I called your delivery guy althrough he said he was close to my area. Only for him to tell me at 5pm that he’ll deliver my package today & up until now he’s yet to call to deliver it. I’m so disappointed

  22. I ordered phone from you jumia and it was twice that I ordered it so due to the mistake so the jumia agent in abeokuta and Lagos have done transfer to the one in Lagos and I did transfer to jumia so the one abeokuta came yesterday to deliver so he said I haven’t paid and have paid my order number is 349192695

  23. Nwanneka mary oleah

    Please I try paying for an order which was not going but my #24,000 was removed from my account 391029##

  24. Please i made an order with 5he number 356628775and it was delivered today but it is not my size

  25. Ordered an item with a wrong address, I canceled the order and want to place a new order to the right address. I am yet to receive refund

    Kindly Assist
    Thanks

    Reference Number: 337253955

  26. i want to pick up a quantum analyzer machine,i need to test it first before picking it.Moreso, i want to see the size face to face. What would i do

  27. Four weeks now i have place an order which says successful yet the product was not deliver nor my money return. Please kindly return my money or bring the package. The customer is realling yearning at me. Order Number: 3873893##

  28. Good evening sir my name Hassan no 23 #####. I made a return to jumia with the order no 3872191## which an e mail was send to me that the money has be refound till now I did not see anything to my wallet

  29. I am already regretting my long time patronage with Jumia. I ordered a fridge which was delivered and it didnt work. i called for a return and it was picked up. i got a mail after about a week or more that my return was declined and both good and money will be kept by Jumia. This is so annoying because i never knew that was jumia policy. Okay i have not been around to even attempt visiting jumia office, i went online last week to discover that the fridge was tagged delivered and i’m like where is it delivered to. All jumia customer lines are no longer working except the one you can use to place orders and those people will not assist. No email is working except you fill the online form and i have filled it 3 times now without any response.No one is talking to me. This act of Jumia will not take this comapny far o because customers are the bedrock of any company.
    Please how can i get help on this issue.
    My number is 080371406@@ in case i can get a call.

  30. I am already regretting my long time patronage with Jumia. I ordered a fridge which was delivered and it didnt work. i called for a return and it was picked up. i got a mail after about a week or more that my return was declined and both good and money will be kept by Jumia. This is so annoying because i never knew that was jumia policy. Okay i have not been around to even attempt visiting jumia office, i went online last week to discover that the fridge was tagged delivered and i’m like where is it delivered to. All jumia customer lines are no longer working except the one you can use to place orders and those people will not assist. No email is working except you fill the online form and i have filled it 3 times now without any response.No one is talking to me. This act of Jumia will not take this comapny far o because customers are the bedrock of any company.
    Please how can i get help on this issue.
    My number is 080371406@@ in case i can get a call.
    My order number is 378334@@@, 80L Skyrun Single door fridge

  31. Good day dear admin. Please its urgent since last week Wednesday I apply to return some items and up still now no response and my company is seriously on me! Help me out is urgent
    . thanks! Reason are the generator is not the specific kva we needed and the smart watch battery is bad
    . thanks Gods bless

  32. I want buy phone online, but i don’t know how to create a account with you people

  33. Please wat is going on. I ordered for a sandal n it has been paid fore. I even received mail telling me to rate d order that I v not seen. Whi does that biki nu. Please ensure to reply fast cos am smelling a fowl play here. I v paid oo.

  34. I place an order for two and only one have been delivered pls I want to know why or what happened

  35. Please I want to know where exactly my item has being shipped to
    I’m in Dansoman

  36. Faith.O Ikechukwu

    My order has not delivered (delivery of package DS-IGF-392239691-#####)It my first time don’t make me regret this.I have received anSMS from you guys twice.Today the delivery agent number is been off since morning.

  37. Etta Caleb james Effiong

    Pls I overpay into jumia ecotek acct with account numbe 0698143020 access bank.the sum of 60000 instead of 6000. I called the customer care the told me the will get back to me but since then.this incident happened on Thursday 15th July. By 5.24.38 pm.in my point of sale shop uyo.

  38. Good day. I want to put in like 4 to 5 dispatch bikes with you guys. How can I get someone to talk to in Abuja to discuss how to go along with it

  39. Please am so sad that up till now what I order since November 2020 I have not received the goods please that not a good way to treat new comers

  40. It don’t want to place order

  41. Please the phone I bought few weeks ago is giving me headache and I don’t know how to remedy this

  42. You deduct my money without telling please refund me the money 4316

  43. Yesterday being 2nd September 2021, the delivery guy called me around 8pm to delivery my package and I declined I told him it was too late for delivery and then today being 3rd September I got this message
    I’m DESTINY AKPAN from Jumia Nigeria, unable to reach you on call. Please call me to enable delivery of your package today, else it will be rescheduled ,please bear in mind that I received no call whatsoever from any one I only got this message and why is he sending this around 8pm again

    Jumia please work on your delivery guys they can do better, I still need my package

  44. My name is Jude Jibunor.

    I am interested in working at your Audit/Compliance unit.

    Kindly direct me on how to forward my CV.

  45. i pay for a tecno pop2f 3days back but seen don i have not hear anything from you people what is wrong

  46. i order for a tecno pop2f 3days back but seen don i have not hear anything from you people what is wrong and this is my number please i will but excepting to hear from you people please

  47. I ordered for Germany commercial blender silver crest, used it just twice its stopped working, meanwhile l purposely asked if it’s a good product while the lady that pick up said Yes with guaranty, How comes it’s stopped working?

  48. I actually bought Jameson on Black Friday sales and it’s a fake. I’m highly disappointed. I thought you have people who inspect your product.

    1. I placed an order and paid for a fridge with expected delivery date 20th or 21st Dec 2021 but up till now I haven’t received any call nor delivery made. This is one week Past the delivery date.. Two delivery agent number has been sent to me, the first on 20/12/2021 ” Delivery agent ) will call you soon for delivery of package……” on calling the agent number sent, a lady pickedup and said she isn’t a delivery agent for Jumia, the second delivery agent sent to me on the 24/12/2021 “Delivery agent () will call you soon for delivery of package DS-MFE-…….” have been calling but no response from this number…. Am totally disappointed with how Jumia team is treating a customer who has paid for an order.

  49. I bought two Android iOS wrist band but just one was delivered all my attempt to reach d customer care and help line was void ,,,please jumia I need either my item or my money please that money is too big to just go like that

  50. Good day,i place order on 19th of December,they wrote there 22nd to 24th i will call me to come and pick my order up till no call and i went to pick up station yesterday i dont meet any body there ,infact i was even regret now,pls i need my order my kids want to use it for new year.

  51. Please i bought a new Samsung galaxy a12 with jumia but unfortunately under a week the phone get off so what can i do about it

  52. Hai, more than 17 days still I didn’t get my order, what’s going on,how can contact with service people, when I am going to get my order?

  53. I ordered for earphone is not delivered yet since 28 December this is unfair haba

  54. Uthman Omotunde Basirat

    Good day Jumia, I placed an Order since 26th Dec, 2021, it was expected to be delivered between 3rd Jan and 5th Jan 2022 but till now it has not been dispatched, Kindly help to look into it and revert with a swift positive response.

  55. Hi I’m yusuf Bello i placed an order that i expected to receive on 3 to 4 January 2022 but up to now i did not receive anything i dont know whether the order has cancelled or not but i need my goods pls.

  56. Please I made an order on jumia I haven’t received any thing but in my gmail the order has been delivered please help me

  57. Please I made an order on jumia I haven’t received any thing but in my gmail the order has been delivered please help me

  58. I cannot track an item i ordered.it keeps telling me package not found

  59. I would like to get sample data from jumia database, how can I communicate to them for such request? thank you

  60. Good morning I place an order for screen magnifier and i dont know how to proceeded because the system didnt display the procedure for me please if dont mind call me on this number 070####### .

  61. Jumia na confirm scammers…you guys won’t process someone’s order and you won’t refund someone’s money…which thief pass jumia?? You people should refund my money ooooo..

    1. Kindly be patient with them, it will be resolved.

  62. Please joy I have by a phone from jumia and phone is not delivered yet please I need my phone

  63. Pls help me and send me My phone Infinix Note 10 pro which I have buy from you people and you yet to bring please don’t let me regret of buying a phone from you people please and please I but the phone since February 5/2022

  64. Good Afternoon,

    I am Ibifubara and I have been a Jumia Customer for a long while now but at this moment i have to express my displeasure in the way Jumia has been treating me recently.

    I placed an order on the 15th May 2022 and the order was confirmed waiting for delivery only for me to receive an email days later that my refund is processing for an item i already paid for and confirmed.

    Why and how will Jumia do such a thing without calling me as usual if anything changed along the line. The item is still available online uptil now but the cost has gone more than double the price i paid for the first order.

    Jumia should send me my order because I did not initiate any refund request. You cannot change the transaction agreement after commitment has been made.

    Thanks as i await your response.

    Regards,
    Ibifubara

  65. Abdulsalam Dahiru

    I request for boxes, but I choose size Medium size before I want to change to XL size
    Booking

  66. Please I want to return my package I don’t like what I see it’s not what I expect I’ll be trying to return it in the app I don’t like what I got

  67. I want make delivery of nokia5 screen pls Babcock university pick up shop pls God bless you and discount 50℅

  68. I have been waiting for the delivery Guy and he haven’t come to my house.
    He call me by 9:00am that he is coming and now 12:50pm I called him he said he his at Mile 12 and my house is at Ikorodu

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