Jumia Contact Details: Email Address..

Jumia Contact Details: Email Address

Jumia Nigeria is no doubt the leading online shop in Nigeria; it is an e-commerce platform that gives the opportunity to buy and sell, thereby providing door to door service via Jumia courier or picking up at a nearby station

Having difficulty with receiving your order from Jumia? Worry less, below is the Jumia Head office address which you can go and lodge your complaint.

You can pick up any of your packages from any of Jumia pick-up stations nationwide, provided you select a location you want to pick while placing your order.

Jumia Head office Address

11 Commercial Avenue,

Sabo Yaba (next to Ozone Cinema).

Lagos.

Customer Care

Email: service@jumia.com.ng

Please call us to speak to one of our customer service agents.

01 888 1100 / 0700 600 0000

Mon-Fri, 8am-8pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

Need help placing an order?

Call Customer Order Line – 01 277 2367

Operating Hours: Mon-Fri, 8am-8pm;

Saturday, 9am-5pm; Public Holidays, 9am-5pm.

What is Jumia Email address

Answer: service@jumia.com.ng

30 Comments

Add a Comment
  1. Help us get a drop off center in portharcourt and other state for more business please

  2. Please I haven’t received my order yet 😣 and it’s sad knowing this is my first time shopping with jumia.
    I don’t wanna regret it…
    Received a message jumia saying my order wasn’t going to be delivered on Wednesday.. and I would be called back for the delivery…
    Till now I haven’t heard anything…
    Please action ,the owner of the order is on my neck.. please

    1. Even me ohhhhhh

    2. Dear admi I ordered for an iPhone with reference number 317611445 and the item was paid for since last month but is yet to be delivered as promised earlier.

  3. Please I haven’t received my order yet 😣 and it’s sad knowing this is my first time shopping with jumia.
    I don’t wanna regret it…
    Received a message jumia saying my order wasn’t going to be delivered on Wednesday.. and I would be called back for the delivery…
    Till now I haven’t heard anything…
    Please action ,the owner of the order is on my neck.. please

  4. Good day…
    it’s already 2 weeks, i haven’t seen my goods, I’m worried
    hope i wouldn’t regret shopping with you for the first time 😭😭😭

  5. The jumia office at Owode ibese area of Lagos treats their costumers harshly and offensively, especially their delivery/pick-up agents. Please I and other concerned costumers will be glad if the jumia staffs there can be well trained, because it’s not fair and their mishap is reoccurring. If I can mention a name, I’ll indicate Monday Akponobong. Thanks.

  6. I don’t understand, I won an oppo phone through the Jumia spin and win, till now they have not even contacted me, you people should try to real for once.

  7. Please my order has not been delivered and I don’t even how to go about tracingit

      1. Hello,
        I ordered for a red body con dress which was delivered on the 26th October,2020. I can’t even wear the dress because its bigger than the inscribed size.

        Would like to make return the dress immediately.

  8. Pls l have been calling ur no over 4 time no and my credit is being wasted pls pick our call when we call u

  9. Anthonia Onovwakpoyeya

    Please I won infinix hot 7 pro and haven’t received my package for almost a week now… Please do something about it..

    1. No phone Number for uyo pickup centre

  10. I bought a nokia phone 5.1 plus for 39,640, made payment via POS , received my phone. Later I got a debit alert and credit twice. I contacted d agents to check if they reversed the transaction and also contacted my bank some of days later. My bank told me that the transaction was reversed. I called your customers service line to notify them of this transaction, up till now nothing has been done. I don’t know how to refud the money. Please do come and get your money found phone bought.

    1. I returned item that ordered on 14th August 2020, I return it on 18August and my hasn’t been refund back to me

  11. Folashade baseeroh dosunmu

    Hello am here to complain about my refund money, have not be receive since three days ago that ve be told am going to receive in three days, but not order number 397691837.

  12. I order since last week and my order has not been delivered
    I was even sent an SMS and gmail confirmation from the delivery man
    The delivery man called me that my order will be deliver soon…..but the delivery man is delaying my order
    Please kindly do something about it
    Thanks

  13. I pay for iPhone 6+ 61,490 and the debited me twice ,pls what help can you rather me

  14. I Requested For A Refund Since 16 October, I Got An Email From Jumia That My Refund Has Been Transfered Back To Me, But Up Till Now I Have Not Gotten Any Alert Even After Getting My Bank Statement. You Guys Should Pls Do Something About This Quickly Because Am Losing It.
    My Product Reference Number Is: 312931645

  15. Have been a regular buyer on jumia but now, am so disappointed in jumia.. what I placed wasn’t what was delivered.. This is just not fair na the item delivered doesn’t even go with what was placed.

    There are things that can not be substituted no matter what

  16. If you people don’t want to solve this problem immediately, I promise to take up this case and cause havoc on any jumia office.

    I will not contact you again on this issue until you have resolved it.

    Once again, the reference code for the product is: 312931645

    My bank account statement is available on request

  17. I am tired of the stress you people are putting on me , I have not gotten my refund since 16th October after making several complains and visiting my bank more than thrive because of this issue, and everything still comes back the same that you have not paid back my money to my account.

    If you people don’t want to solve this problem immediately, I promise to take up tgis case and cause havoc on any jymia office.

    I will not contact you again on this issue until you have resolved it.

    Once again, the reference code for the product is: 312931645

    My bank account statement is available on request

  18. I am tired of the stress you people are putting on me , I have not gotten my refund since 16th October after making several complains and visiting my bank more than thrice because of this issue, and everything still comes back the same that you have not paid back my money to my account.

    If you people don’t want to solve this problem immediately, I promise to take up this case and cause havoc on any jumia office.

    I will not contact you again on this issue until you have resolved it.

    Once again, the reference code for the product is: 312931645

    My bank account statement is attached

    1. Pls I want a change of the last goods brought, the shoe is vry big and the night gown is too small. The reference code for d product is: 343143345

      1. Email: service@jumia.com.ng

        Please call us to speak to one of Jumia customer service agents.

        01 888 1100 / 0700 600 0000

  19. We ordered for shipping phone and they cancelled it and sent an email saying they have refund my money. And have not seen any alert.pls what should I do please

  20. am yet to receive my refund pls reverse my money back u credited d jumia pay wallet n debited it immediately.nawa o

  21. My package was supposed to be delivered yesterday. I called your delivery guy althrough he said he was close to my area. Only for him to tell me at 5pm that he’ll deliver my package today & up until now he’s yet to call to deliver it. I’m so disappointed

Leave a Reply

Your email address will not be published. Required fields are marked *